Get in Touch With Us
This page is for reaching the editorial team behind Social Casinos. We cover new sweepstakes casinos and social casino platforms available to players in the US, and readers write to us most often about state availability, coin redemption rules and corrections to something we have published. Email is the only channel we run, and a person reads every message.
Email the Editorial Team
Write to us at [email protected]. We aim to reply within two business days. Messages sent over a weekend or holiday usually get picked up the next working day.
Tell us which platform you are asking about, which state you are in, and what you were trying to do. Those three details resolve most questions on the first reply. Please do not send us screenshots of your ID, account passwords, card numbers or bank details — we have no way to act on them and no reason to hold them.
What we can help with
- Corrections. If a welcome offer, redemption minimum, excluded state or age requirement on our site no longer matches the operator's official rules, send the link and what you saw. Promotional terms change often and reader reports are one of the ways we catch it.
- Questions about how the sweepstakes model works. Gold Coins versus Sweeps Coins, playthrough on promotional coins, coin expiration, the no-purchase-necessary route — general explanations, not account decisions.
- Coverage requests. A new sweeps casino you think we have missed, or a comparison angle you want covered.
- Commercial and partnership enquiries. Introduce the brand and what you are proposing. Advertising discussions are handled separately from editorial ranking.
- Responsible gaming concerns. Mention it in your message and we will point you to support resources rather than trying to advise you ourselves.
What we cannot do
- Access, unlock, verify or close your account at any platform. We are not affiliated with the operators we review.
- Release a prize redemption, override a KYC hold, or speed up processing times.
- Issue Gold Coins, Sweeps Coins or promotional coins. Nobody at this site can add coins to your balance, and anyone claiming otherwise is not us.
- Give legal or tax advice. Whether a platform is available to you, and whether a redeemed prize is taxable, depends on federal rules and your state's rules.
Take Account Problems to the Operator First
If your issue is with a specific site — a pending redemption, a failed purchase, a verification request, a bonus that did not credit — the operator's own support team is the only party that can fix it. Use in-app chat or the support email listed in their help center, and quote your account email and any transaction reference. Most platforms also publish a formal complaints procedure inside their terms; if the first reply does not resolve it, ask for the complaint to be escalated in writing and keep copies of everything.
A short checklist before you contact anyone:
- Re-read the promotion's official rules, especially playthrough on Sweeps Coins and any coin expiration date.
- Check the redemption minimum and confirm your identity verification is complete and approved.
- Confirm your state is on the operator's eligible list and that geolocation is not blocking you.
- Note the date, time and exact wording of any error message.
- Then email support, and copy us only if you believe our published information was wrong.
Sending Us a Correction About a Ranked Platform
Our rankings cover sites including Spinblitz, Lone Star, Casino.Click, SplashCoins, Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin. Offers move, and the fastest corrections we get are the ones that name the platform and the specific claim. To show what a useful report looks like, here is what we hold on the three highest-ranked entries and the kind of detail worth flagging.
Spinblitz
Spinblitz sits top of our list with an editorial rating of 10.0, largely because its headline promotion is unusually easy to describe: 100 Million Gold Coins tied to the BLITZ JACKPOT. Gold Coins are the play-for-fun currency, so that headline number is not a prize figure and cannot be redeemed. The limitation worth knowing is that a very large Gold Coin bundle tells you nothing about the Sweeps Coins side, which is the only currency that leads to prize redemption. If the Gold Coin figure, the jackpot mechanic or the eligible states we list have changed, that is a correction we want.
Lone Star
Lone Star rates 9.9 and is here because its welcome offer is split across both currencies — up to 500k GC and 105 free SC — which gives a new account something on the redeemable side from the start. Promotional Sweeps Coins normally carry playthrough before they can be redeemed, and the free SC portion is an "up to" figure that may depend on the package chosen. Tell us if the split, the playthrough condition or the minimum redemption threshold you were shown differs from ours.
Casino.Click
Casino.Click rates 9.8 and is the smallest headline offer of the three — 150 extra coins and 10 free spins — which makes it a useful reference point for readers who care more about the game selection than the opening bundle. The drawback is straightforward: a modest starting package means the everyday free coin drops and login rewards matter more here than the sign-up figure, and those rotate. If the free spins are restricted to a specific title or the offer has been replaced, let us know.
Quick reference for reports
| Platform | Editorial rating | Headline offer as we have it |
|---|---|---|
| Spinblitz | 10.0 | 100 Million Gold Coins with the BLITZ JACKPOT |
| Lone Star | 9.9 | Up to 500k GC and 105 free SC |
| Casino.Click | 9.8 | 150 extra coins and 10 free spins |
| SplashCoins | 9.6 | 200% welcome offer |
| Free Spins | 9.6 | 950,000 GC + SC 75 + 20 free spins on Gorilla Slot |
| Lucky.me | 9.5 | 40,000 GC and 40 free SC welcome bundle |
| Crown Coins | 9.5 | 150% welcome bonus |
| Crash Duel | 9.4 | 200,000 GC + 100 free SC |
| Spree | 9.3 | 25,000 GC welcome offer |
| Mr Goodwin | 9.2 | 125,000 free coins on sign-up |
All offers are subject to each operator's official rules and can change without notice. Ratings above are our editorial scores, not customer review averages.
Questions About Money, Coins and Redemption
These come up constantly, so here is the general shape of it before you write in. Taking part does not have to cost anything: legitimate sweepstakes operators offer a no-purchase-necessary method of entry, usually a mail-in request set out in the official rules, alongside daily free coin drops and login rewards. Coin packages are optional purchases of Gold Coins, and Sweeps Coins typically arrive as a free bonus attached to those purchases rather than being sold outright.
Purchases in the US are commonly made by debit card, ACH or online bank transfer, with some sites supporting e-wallets or other online payment providers. Availability differs by operator and can change, so check the cashier before assuming a method is there. On the way out, redemptions usually run to a bank account by ACH, or in some cases to gift cards, and are subject to a minimum SC balance, completed identity verification and any playthrough attached to promotional coins. Processing times vary by operator and by method; we do not publish a universal figure because there isn't one. Prize redemptions may be taxable under federal and state rules — keep your own records and consult official guidance if you are unsure.
If your question is about a specific fee, limit or timeline at a named platform, the operator's cashier page and terms are the authoritative source. We are happy to explain the mechanics; we cannot confirm a number we have not verified.
Questions About Games and Other Product Lines
Readers also email about what is actually available to play. Across the platforms we cover, the library is mostly slots — including progressive jackpot titles — plus table-style games such as blackjack, roulette and video poker, and on some sites live dealer rooms streamed with a human host. Crash and instant-win formats appear too; Crash Duel's name gives away where its emphasis sits. Titles come from third-party game studios, and both RTP and volatility are set by the studio, not by the sweepstakes site. Most of these libraries are built to run in a mobile browser or app, which is how a large share of readers play.
Several operators run more than one product line alongside the sweepstakes rooms — social-only sections where coins carry no redemption value, bingo or poker-style rooms, and seasonal tournaments or loyalty programs with leaderboards and prize pools. Those sit under separate rules from the main sweepstakes promotion, so the coin type and eligibility can differ. If you are comparing offshore-facing options instead, our guide to non-GamStop casinos covers a different regulatory picture entirely and is not a substitute for the US sweepstakes model.
Eligibility, Age and State Availability
We get asked whether a given site is legal for a given reader, and we do not answer that as a yes or no. Sweepstakes casinos operate under promotional sweepstakes law rather than the licensing regimes that govern real-money online casinos, and the rules are largely set at state level. Availability varies by state: some states restrict or prohibit these platforms, some have taken enforcement action, and operators independently choose not to serve certain states based on their own legal assessment. Laws change frequently, so check the operator's current eligible-state list and terms before signing up.
Minimum age is typically 18, though some operators require 21 either everywhere or in particular states. Accounts are generally limited to US residents, with geolocation checks at login and again at redemption. Identity verification before a first redemption is standard — usually a government photo ID, sometimes proof of address, with details matching the account name.
If you have a genuine legal question about your situation, that is one for a qualified professional in your state, not for us.
If You Need Support Rather Than Answers
Play stops being entertainment for some people, and that is worth naming plainly. Most platforms provide deposit or purchase limits, session reminders, cooling-off periods and self-exclusion in the account settings. Device-level gambling blocking software is another option. Free, confidential help is available nationally through the National Council on Problem Gambling helpline and through Gamblers Anonymous. If you mention this in your email to us, we will respond with resources and nothing else — no promotional content.
How We Handle Commercial Relationships
Social Casinos may earn a commission when a reader signs up through one of our links. That funds the site, and it does not decide the order of our rankings or the wording of a review. Brands cannot buy a position, a rating or the removal of a stated drawback. If you believe a page reads as though they can, tell us — that is a fair thing to challenge us on, and we would rather hear it than not.
What Happens After You Write
Your message goes to the editorial inbox and is read by a person on the team. Corrections are checked against the operator's published rules before anything changes, which occasionally takes longer than a reply about a general question. When we do update a page, the fact-check date moves with it. Our current review pass is dated Sep 19, 2026, and pages are maintained by Brody Rowan.
Not every message gets a long answer — a one-line correction usually gets a one-line thank you and an edit. But you will hear back from someone who read what you sent.